Vantaggi
I did not find many pros. Maybe the salary, but it's not amazing it's just ok compared to other companies. The trainer was relatively nice and very knowledgeable. The fact that we were allowed to work from home during Covid was also ok. I also heard many people promoted relatively quickly so that might be something to keep in mind.
Svantaggi
Disclaimer: this happened in my experience, it does not mean it applies to everyone. Also, these are things that bothered me, I know there are people who would not be affected by them, it depends on the person. 1. They expect you to be a robot. You are not allowed to let more than 1 minute without talking when you are in a phone call. Don't think about being late even one minute when you start the shift or between calls. However you can spend more minutes talking to a customer even if your shift ended, they don't mind that.:))) ;) 2. They only have evening or night shifts. If you are the type that wants to have a good sleep schedule, forget about it. 3. They looked down on us. They expected us to not want to work responsably so they treated us like kindergarden children who needed to be warned not to slack. 4. You are not given the legal days off sometimes, you do get payed double on those days but do not have the option to get a free day. 5. For Christmas we could only get 1 day off if we wanted to have a free day on 31. 6. They are micromanaging you. There are multiple multiple multiple rules for the interaction with the customer. You need to speak on a certain tone, the talk time is counted, the laugh time is counted, the words you use are scored, the energy you bring to the call is scored. If you don't fit these rules, you do not get the bonus and get coaching and need to change. 7. We were extremely unprepared after the training. The trainer knew a lot of things however because of technical issues we did not get to practice and we were ablsolutely clueless when the production was supposed to start. We did not get bonus training days even though the technical issues were not our fault. 8. You are not allowed to close the phone call if a customer is rude/ curses at you which I find abusive. Yes representatives are there to help customers and offer great service however they should be treated with just as much respect as everyone else and be able to protect themselves from toxicity. However in this company that is not possible. You were allowed to close the phone call only after multiple warnings, which would mean some customers would get to curse at you for a few good minutes. Not good for mental health. 9. Difficult applications to work with. They were also way too many and very hard to keep track of. 10. This is a relativeley small one but nothing seemed to work ok there. You needed to log in with your credentials even 6 times for the application to start.
