Friendly colleagues but low base pay - Recensione dipendente - Customer Specialist presso CommSec

Management is ok depending on your team

Tiring and mentally draining role

They have good staff benefits.

The work environment is consistently high-stress, with an excessive workload that often feels unsustainable over the long term. Burnout is a known and openly acknowledged issue within the organisation, yet there is little to no meaningful action taken by management to address it or improve employee wellbeing. This ongoing pressure and lack of support can take a toll on employees’ mental health and negatively impact overall wellbeing. Additionally, many internal processes feel outdated and inefficient, relying heavily on manual work that could be streamlined or automated. This not only adds to the daily workload but also creates unnecessary friction in completing even routine tasks. As a result, the role often feels more focused on operational and administrative tasks rather than enabling true product management work, limiting opportunities to focus on strategy, discovery, and delivering meaningful customer value. Overall, the lack of process modernisation and proactive leadership support contributes significantly to employee frustration and fatigue.