Vantaggi
Good pay, flexible, slowly improving systems and processes, inclusive, good camaraderie
Svantaggi
I really love the people in my market and at my branch. But working with other branches, especially working with the support teams in Kansas City, is an absolute nightmare. I cannot believe the number of times a customer has thanked me for “finally fixing that problem I have talked to six other Commerce employees about over the last two months.” It blows my mind. How can I solve a customer’s issue better in 10 minutes (from long distance!) than a whole team of people can in 2 months?! It’s absolutely infuriating. Have they never heard of customer service?? And I shouldn’t have to wait on hold for 15 minutes, with a customer in front of me, to receive assistance from internal support. It just feels like no internal teams communicate with each other, they aren’t trained properly (ask the same question to three people, and you’ll get three different answers), and they just constantly “pass the buck” to other teams- with customers and employees alike- so you get stuck in a spiral of endless unhelpful-ness. Also, the banking systems are ancient… but they are slowly updating the processes and programs. Hopefully they join the 21st century soon.