One of the few true reviews you will see || Worst mistake, Leadership is disrespectful, HRs are puppets - Recensione dipendente - Customer Success presso CommerceIQ

1,0
3 gen 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Rented small office with snacks in place (the only good thing i can think of)

Svantaggi

Never ending list HRs themselves add these positive reviews on Glassdoor. Please check the number of upvotes in a given answer. It will give you a clear picture. Our CHRO tried to look at these reviews, discuss with CEO to improve situation, later got to know she is herself leaving the org as management's ideas didn't align with her principles - Toxic culture, you will be lucky to hear anything respectful coming out of VPs words, mostly you will hear the abuses. If anything goes wrong they come shouting as if we solely are responsible for any issue. Working collaboratively is the way but they lost the team members respect the day they shouted at team (not once , multiple times) - High pressure, ZERO Work Life Balance. Frequent change of leadership (many C level executives have resigned) - Its a complete ops work with no focus on fixing the basics. Employees are asked to slog daily without any visibility - Data analytics function is wiped off, we had a good team but all members either resigned or asked to leave. Just 1-2 folks remain with them being on the verge to breakdown (Imagine a SaaS product with no analytics function) - Leadership is busy chasing developing new features when the core product itself fails most of the times. - Though they say they have good runway of 5-8 years in every all hands, but employees are leaving and some asked to leave from our teams even though they have spent nights supporting and building things - ZERO Appraisals mind it. Even with promotions you can think of hike less < 5% unless you are a teddy bear of the management - ESOPS are just a bluff. They will give you offer mentioning esops and you will be tempted thinking you will earn in six digits. Get ready to be come out of your dreams. The current market price is much lesser than what you have / will be offered. Only the employees who joined in the first year of company might have some +ive returns. - No team outings in my tenure of 4 years. Just 1 or 2 that too when they raised a funding round. - No rewards and recognitions. Employees are demotivated with no appraisals and on top of it there's nothing to recognize them - No added benefits like gym, food, telephone or transport/fuel. Everything is taxable and health insurance is also minimalist. Zero incentives for personal development or learning. - Surveys are conducted saying its anonymous feedback, but in realty its known to HRs. Hence people have stopped raising any concerns - Company did 2 acquisitions in past of which nearly all the employees have left. Teams are being wiped off in US and UK and hiring is done for cheap labour from india -

Esplora altre recensioni su CommerceIQ

5,0
8 apr 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I’m really enjoying my time at CIQ so far. The team has such a positive vibe, and everyone works together so well. It’s clear that the company is growing and improving, and I’m excited to be a part of it. The people here are genuinely nice, and I can feel that there's a lot of care put into creating a great environment. The interview process was also really smooth—effective and friendly. I’m thankful to the HR team for their efforts in coordinating everything.

Svantaggi

A bit more clarity on the mission and vision would really help the field teams align even more with the company's overall goals.

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Risposta di CommerceIQ
1y
Thank you so much for sharing your experience! We're thrilled to hear that you’re enjoying your time at CommerceIQ and that you’ve felt welcomed by the team. Creating a collaborative and supportive environment is something we’re intentional about, so it’s great to know that it’s coming through in your experience. We also appreciate your feedback about providing more clarity around our mission and vision. This is a helpful reminder as we continue to scale and bring new teammates on board - so that every team feels aligned and connected to our larger purpose. Thank you again for your kind words and thoughtful suggestion - we’re excited to have you on this journey with us!
2,0
31 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Building to where the hockey puck is moving, innovating in a growing category. Lots of highly skilled, talented, and smart people

Svantaggi

The company still operates with the dysfunction of an early-stage startup, except it now exists at a scale where that level of disorganization is far more damaging. Communication from senior leadership, HR, and some managers is inconsistent, opaque, and often reactive rather than proactive. Important decisions are made behind closed doors, which creates a culture of distrust rather than shared accountability. Leadership often prioritizes new initiatives over fixing obvious product, process, and service issues. There is a recurring tendency to downplay fundamental problems instead of addressing them directly, while teams closest to clients are left absorbing the consequences. The culture ultimately feels like one where client pressure outweighs internal support, and employees are expected to manage the fallout without meaningful backing from leadership. Compensation transparency is also lacking. Employees are often sold on upside through stock and bonus potential, but in practice those outcomes have barely materialized and are poorly communicated. Career growth can feel dependent on internal politics and perception rather than clear, well-managed performance expectations.

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