Vantaggi
Leadership’s willingness to build features for customers which helps close highly competitive deals
Svantaggi
The drawbacks include leadership’s unclear vision for the product's future, often just reacting to competitors instead of planning ahead. Communication from the top can sometimes come across as belittling, revealing a real need for more respect and trust among teams. Urgent issues tend to pop up out of the blue, often in the evenings or late at night, and are broadcasted on public Slack channels, which can be disruptive. It’s clear the leadership team is navigating the B2B SaaS space for the first time, and while they're learning on the job, there's a missed opportunity in not fully trusting and utilizing the insights of those with more experience.