Vantaggi
Working for a recognized brand There used to be all sorts of perks and you were very much rewarded for working your butt off.
Svantaggi
Agents rule - regardless of whether or not their needs make sense (and they usually don't) you will be directed to cater to them both directly and indirectly. The technical work is not challenging - You spend most of your day placating agents and being reactive rather than working on strategic improvements. Growth is just a title with few growth responsibilities. Benefits keep getting worse - Purchasing healthcare has become unaffordable and fewer to zero reimbursements. Agents can be abusive - Some agents are terrific and you make some great business contacts and even sometimes, friends. A not insignificant number of agents are unethical, narcissistic, and believe they can treat W2 employees as their own personal assistants because RR will rule in their favor if there is ever even a perceived issue. The CEO is a space cadet - Not in a good way. RR is a comically bad CEO. Over-promise, under deliver leader is played on repeat unless you are a wealthy agent that wields brand weight. Loads of finger pointing - There is less a focus on correcting errors than finding out whose fault it is and getting rid of them. There is too much more to list.