The senior leadership/ownership tier needs serious improvement.
---Two of the three are of high ability in different areas (1 Overall, 1 in Sales), but the three of them lack a coherent voice to lead the company.
---Two of the three needed to be more involved in the day to day running of the company.
---There was never much commitment to sticking to an approach for more than a month or two. A certain initiative would be announced and then it would just die within 2-6 months without any announcement, but not before employees had spent time and effort on the initiative.
---There were constant shenanigans and shifting goal posts to make sure bonus payouts for sales were kept to a minimum and delayed.
---Endless "CI Prep" to prep for client interviews. Because the CXG name carried no weight, all clients required client interviews of resources before they joined a project. Fair enough, but the client interview prep went waaay overboard (Imagine spending a weekend on CI prep while your boss is at Disneyland, etc.), often with multiple practice rounds that seemed to lead candidates to overthink and get hesitant and nervous as often as they provided any boost in interview performance.
---The hiring process was incredibly cumbersome and time consuming. I heard of candidates having 4-5-6 rounds of interviews. Interviews were longer and more exhausting than several of the Big 4 / Accenture tier firms. We were asked to spam message basically every consultant in SoCal with a pulse as part of recruiting efforts. And all of that took place in the context of a company with high turnover year to year and no name recognition. Recruiting was a never ending chore as it seemed 25-50% of the company would turn over year to year, and the owners were obsessed with hitting certain headcount levels (Probably to make the company attractive for a lucrative acquisition in the future).
--As others have commented, there was very little support for you if, God forbid, you hit the bench. There were like 3 or 4 clients that were buying in any particular year, and if you couldn't land anything right away you would basically have to liquidate your PTO etc. and be semi-furloughed to remain with the company.