- Leadership was not compassionate and too far removed from the real mission and services.
- No accountability for patient care errors or common courtesy
- No customer service attitude was enforced with care partners
- Support staff were unkind and moody
- Clinical staff was sent into field without proper training
- The Marketing and Clinincal teams were not encouraged to work as a team - it was a sneaky, deceptive attitude
- No good coverage protocols for evenings and weekends
- Too much of a "not my problem" attitude
- Different programs were competitive rather teams on the same mission to help patients - and each program runs under different rules
- Leaders had different agendas and most were not to serve the patients and families
