CNX Operations Manager - Recensione dipendente - Operations Manager presso Concentrix

4,0
3 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You are given the freedom along with the support to run the business as needed. You are able to lean on your resources like HR, Site Directors, TA, Training, Quality Assurance for additional help. You have a pretty routine work week but fires can and will happen you just have to role with the punches and continue to keep the business running. Its a very great role that really teaches you every aspect of how a call center is ran

Svantaggi

The company itself is a 24/7 business so there are times where you can get calls in the middle of the night and will be expected to assist. The constant meetings and client escalations can take a toll at times.

Esplora altre recensioni su Concentrix

5,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Culture, career growth, leadership support and benefits are just a few of the pros.

Svantaggi

I don’t have cons to share. I’ve been with the company for 15+ years.

2,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent Pay and benefits . Trainers prepare you for basic work

Svantaggi

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

Vedi recensioni per: Utile|Valutazione|Data|Tutto