3,0
15 giu 2017
Ex dipendente
Porto, Oporto
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
In return for spending the most active part of your week answering telephone calls for Concentrix's client, you are remunerated by direct electronic transfer into the bank account of your nomination.
Svantaggi
The micromanagement. Agents are incentivised to get customers off the phone as quickly as possible rather than helping them with their problem., whilst giving the impression of being "helpful". This is so that the company can approach potential clients and point to their high customer satisfaction ratings and comparatively low average call handling times.