Vantaggi
Work-life balance. I hardly worked over 40 hours a week; only when a deadline had to be met. You're encouraged to work only your scheduled shift and I wasn't in a call center so the schedules were flexible for doctor appointments, etc. They do promote from within and I received several promotions.
Svantaggi
Extremely underpaid, management promoted without the knowledge or experience needed, put up with crappy co-workers because the company never wants to fire anyone. There were times when people weren't paid on time (seriously unacceptable) after the company was bought out by Concentrix (the company was on it's 3rd name change since I had been there in 3 years). They took about a week to resolve and get people their pay. If there's one thing you have to do... it's pay people. Most are living paycheck to paycheck to begin with.