Vantaggi
Entry level for work at home position, great co-workers, paid training (employee) Had a great trainer and paid training to do Product Support. Overall had great co-worker interactions.
Svantaggi
Low pay (site pays more than WAH), poor communication, marginal front line support, access to HR difficult, no pay raise (when client increased talk rate payment to CNX), limited promotion, rigid work schedule, can be difficult to work for other clients (due to requirements) Worked for only one client - Product Support Site agents were offered $ 12.25/hr while work at home $ 10/hr Communication and support was severely lacking. The support board was full of management driven spam and had a complex structure. It took a lot of effort to get support and time with supervisors. Only way to access HR was via e-mail and sometimes they responded. As we became more proficient and skilled, promotions were limited and selective. The client recognized agent talent and channeled different calls to them, yet CNX didn't provide the added training nor any increased pay (even while they received a higher talk rate from the client). I opted for a PT schedule and still had problems trading shifts and seeking days off. There was a shift trade board, but management didn't support that. I was offered to move to a different client but the requirements were excessive (upgraded ISP and a 2nd phone line) which effectively required I quit due to lack of work. Still awaiting payment for accrued paid time off (1.5 months later).