Good co-workers, terrible management, definitely not recommended - Recensione dipendente - Customer Service Representative presso Concentrix

1,0
12 apr 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Co-workers were great people - A couple of decent managers - Work from home after Covid19

Svantaggi

- No respect for employees' wellbeing, to the point were you had to fight management for things as simple as attending a doctors' appointment. - The equipment is ancient and does not work properly, yet somehow, this is the employees' fault. - If the internet is down or there is a power shortage in your area, again, it's your fault. - If there is not enough work so you cannot hit your targets, again, your fault and you get disciplinaries for that. - Being good at your job is definitely the worst thing you can do. There are only expectations from you and if you slip up, even once, you are in big trouble. But you might get a piece of paper that says you're good at your job. Might... On the other hand, if you do nothing all day, sleep at your desk and keep doing that for years, no one ever bats an eye. - No questions, regarding things that actually matter, ever get proper answers, just vague replies that take all responsibility off management. - It is nearly impossible to get your bonus. They always find ridiculous reasons not to give you a bonus or change the "requirements" so no one can ever get it. - You will never get a chance to progress unless you are one of the "chosen ones". You might get told you are about to progress, they will have you doing stuff for them (so you learn...), but after a few months of doing management's work for them (for no extra pay obviously), a manager's friend will get the job instead of you. - Constant mess-ups with people's pays and tax codes. Lovely having to fight for your hard earned money because the outsourced payroll cannot do their jobs properly! All you get is empty promises and ridiculous excuses.

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5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Svantaggi

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2,0
22 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Svantaggi

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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