Organizational mess - Recensione dipendente - Supervisor presso Concentrix

2,0
14 set 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good clients Relaxed casual work environment Decent benefits without costing too much

Svantaggi

Concentrix acquired IBM legacy this year. This has caused a lot of senior level leadership issues. Low management pay. Lower than other BPO call centers in the area. Everything is manual (timekeeping, payroll, reporting etc) Constant changes, more than you want or need.

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5,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Culture, career growth, leadership support and benefits are just a few of the pros.

Svantaggi

I don’t have cons to share. I’ve been with the company for 15+ years.

2,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent Pay and benefits . Trainers prepare you for basic work

Svantaggi

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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