Vantaggi
Due to the high turnover of staff it means that if you put yourself in the right position you can likely get a promotion which means a great stepping stone to a new role.
Svantaggi
Senior Leadership are ill-equipped leaders that only are there to serve their own agendas. Everyone is severely underpaid for the workload and work type (from Agent to Operation Manager). The workload is constantly increased without any understanding that we aren't superhuman however the same expectations are upheld. Additionally, if we stopped focusing on short term and looked at the bigger picture and invested in our people then we may actually be successful. More coaching time, more personal development time, higher pay (as is rightly deserved), putting money into team building activities, and just the general standards of running a successful call centre. However with the current senior leadership this toxic culture will continue unless something changes. Additionally, due to the high turnover in staff the promotions into management positions over the past year (specifically 6 months) has been utterly appalling and clearly orchestrated and bias and for that, Concentrix should be ashamed as they have stifled real leadership potential. Additionally, it's important to note that most of the recent Glassdoor reviews over the past few months were orchestrated by Senior Leadership. High performing agents given off-phone time to complete these reviews... however we are repeatedly told off-phone time is limited?