First time to experience call center, got to work with phones and learn how software develops and is promoted behind the scenes.
Svantaggi
No coaching, will allow employees to walk around without repercussion while employees actually taking calls get fired.
Risposta di Concentrix
4y
Thank you for taking some time to provide this feedback! We would like the opportunity to discuss your experience with us further to gain more understanding of these concerns. Please connect with your Team Leader, Site Leadership or People Solutions as soon as you can, or if you would like to provide details anonymously you can connect with us at cs.na@concentrix.com. Hope to hear from you soon!
The people and team leads are nice for where I work.
Svantaggi
For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.