Company Review - Recensione dipendente - Customer Service Representative presso Concentrix

1,0
14 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I'm just so happy I got out of this company.

Svantaggi

-First is Salary,is not competitive as what other companies are offering nowadays considering the type of account they're handling. They will tell you it is depending on your annual performance , then you give them a good score (1 or 2+) then you'll get an increase of roughly around Php600. -Second, forced OT. You're almost done with your shift then suddenly an update with your schedule will pop up and boooom! A 30mins ot will be plotted. After the 30mins ot, you still have to stay and be forced to attend team huddle even if you're totally drained. - Third, politics politics politics... it's all over the company. if they don't like you personally, then you'll be stuck down there even if you give them outstanding performance It won't mean a thing. What 'they' want is a 'yes boss' employee who just say 'yes' to all their demands. Even if it's too imposible to attain -Fourth, going against the Labor code. I have had a colleague who got terminated without having proper investigation. Was never even given an opportunity to be on a hearing to defend themselves. -This is not a people company.

Esplora altre recensioni su Concentrix

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Svantaggi

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Paid training Always hiring Occasional snacks Some managers are cool

Svantaggi

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

Vedi recensioni per: Utile|Valutazione|Data|Tutto