Avoid if you value your sanity! - Recensione dipendente - Customer Service Associate presso Concentrix

1,0
11 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Clocking off after your overwhelming shift.

Svantaggi

Every minute of your day is scrutinised. They add up every minute you go to toilet and if late back from breaks. You have to get in 20 mins early to log into a nightmare system. Then if your late logging on you have to work the minutes back or loose pay. So they try everything possible to avoid paying you . You also have to take calls right upto your finished time and end up on a call which becomes unpaid overtime. The two weeks classroom work is a joke you learn nothing. Impossible to get holidays agreed by management. They change your days off and start times without any notice. You will also be rota in for all bank holidays including Christmas.

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Risposta di Concentrix
2y
Thank you for stopping by to leave this feedback regarding your experience. We are committed to providing the best work environment possible for our team and ensuring it's in line with our culture and beliefs. It’s extremely disappointing to read your concerns regarding work environment behaviors. Please reach out to our People Solutions Leadership team at staff.online.feedback@concentrix.com as soon as you can with more details so we can get to the bottom of things. Although you're no longer on the team, we value your perspective and want to ensure Concentrix + Webhelp is an exceptional workplace. We hope to hear from you soon and thanks again.

Esplora altre recensioni su Concentrix

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Svantaggi

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2,0
22 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Svantaggi

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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