Call center mentality in a back office project - Recensione dipendente - Fund Data Management presso Concentrix

3,0
15 lug 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good team and interesting work. Middle management is reasonable and competent.

Svantaggi

HR is trying to circumvent legality at every turn: booking vacations on non legal notice, giving incorrect information about bank holiday legislation, providing fuzzy details about promotions. On top of overall terrible organization, long reply time and lack of empathy and common sense. Salary is not good and you are not remunerated by your skill level but by your seniority. Zero incentive to be competent since incompetent people are paid the same as you. Difficult work is, however, pushed to competent people while the rest do the bare minimum to get paid. Mentality of call center, even though no one in the project takes calls (scheduled and timed brakes, random SLAs that make no sense for the kind of work you are doing, on site work, etc)

avatar
Risposta di Concentrix
1y
Thank you for your review! We're open to constructive feedback, and we’re always on the lookout for ways to improve. While we’re sorry you’re no longer a part of our Concentrix team, we would like to clarify that we follow procedures and regulations mandated by Portuguese law. If you experienced anything different from this, please reach out to staff.online.feedback@concentrix.com so that we can learn more about your experience and take proper measures.

Esplora altre recensioni su Concentrix

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Svantaggi

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2,0
22 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Svantaggi

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

Vedi recensioni per: Utile|Valutazione|Data|Tutto