The company acts like they are there for you when in reality they could care less about you…. The metrics that they require are stupid… they tell you that to take care of the customers but mark you when you do just that because you don’t have the authority to “take care of the customers” if someone calls in and wants a refund but the system declines the refund and even tho you did your job by putting in refund request and informed customer of the policy of which you can only put in a request but you personally do not make those decisions but the customer is upset with the company’s policy and not you the CSR but leaves negative feedback about the company and NOT the CSR it is still held against you regardless …. And don’t get me started on their ADP policy because rather or not you have a medical condition and your days are excused they don’t care they will still fire you over absences even if they are covered by the ADA
