All about metrics - Recensione dipendente - Customer Service Representative presso Conduent

2,0
10 feb 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay and benefits are decent.

Svantaggi

Very high-stress environment. Only interaction with management was when things went wrong. The main metric they gauge performance on is random customer satisfaction scores. If the customer called in asking for the moon, and you couldn't give them the moon, and the gave you a negative score because of it, it counted against you.

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5,0
6 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Positive Experience for the tenure served

Svantaggi

Nothing to report everything is good

1,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Svantaggi

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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