Vantaggi
Good people doing the work. Strong portfolio of BPO businesses with some established leaders in their markets.
Svantaggi
Products and platforms need investment and overhaul to improve quality and efficiency. Leadership is disorganized and not the strongest caliber in all businesses. Company has flip-flopped on strategic initiatives and approach to market twice over the past 2 years. Focus is more on cutting costs through RIFs than on growing top line and improving products and services to win in the marketplace. They cut twice, measure once in knee jerk reaction to short term financial performance without regard to long term impact. This has created a CYA mentality across the company with everyone watching their back. Not a healthy place for building trust with the employees.