Long Time Customer Service Rep - Recensione dipendente - Customer Service Representative presso Conduent

2,0
26 ago 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked for EZ Pass. Now known as Conduent, this company was previously owned by Xerox then ACS (Affiliated Computer Services) prior to that. The work is steady but it does get overwhelming as there is almost always no break in calls.

Svantaggi

There's a lot of favoritism. As an example, I had done extensive IT work for this company and was given a false sense of hope that I would be hired in the IT department. They ended up hiring someone else who was brand new and left a really bad taste in my mouth. I've been here since 2005.

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5,0
6 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Positive Experience for the tenure served

Svantaggi

Nothing to report everything is good

1,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Svantaggi

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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