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      Conduent

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      Review Carefully - Recensione dipendente - Customer Service Representative (CSR) presso Conduent

      3,0
      7 feb 2024
      Customer service representative (csr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      If you're lucky then you might get a good supervisor who treats you like an adult, helps you, and doesn't play favoritism! ;)

      Svantaggi

      Mandatory Overtime. Training was not very good. There was on instance where the trainer forgot to mute themselves and got caught talking about one of the employes they were training. They also treated us like children. After the whole debacle we were assigned a new trainer. Some of the managers made the job more difficult. They micromanage! There was really only one manager that treated people like adults and addressed issues in a very kind manner. You get very little PTO.

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      5,0
      6 feb 2026
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Positive Experience for the tenure served

      Svantaggi

      Nothing to report everything is good

      1,0
      22 mag 2026
      Contract customer service agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Paid on time, provided equipment, decent benefits from day one, nice co-workers

      Svantaggi

      Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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