Management is driven by client satisfaction, yet attentive to each team member’s needs. - Recensione dipendente - Customer Service Team Lead presso Connexus Resource Group

5,0
20 mar 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The measures used in establishing performance standards are discussed in depth and the resources necessary to deliver on those criteria are easily accessible. Management makes themselves available to speak with team members any time of the day, or night. The concepts of job growth and advancement are inspired, in part, by the solution-focused coaching methodology. Team members know they are key to the success of our company. Rather than present the idea we are easily replaceable, each team members challenges and/or matters of a personal nature are treated with respect and compassion.

Svantaggi

Even though the idea or feeling of community is promoted, the inherent lack of office interaction due to working from home is missed. Compensation, even though it is primarily based on each individual clients contract, should be reviewed to more closely align with industry averages.

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5,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

Svantaggi

Working from home can be difficult when you try to connect with your team.

1,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I've met and worked along side some pretty amazing people.

Svantaggi

Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

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