Vantaggi
There are no metrics when it comes to how long it should take to be on a call. Some positions don't have you regularly talking on the phone. The pay is fine, I'd take this job over any retail or fast food joint any day. Because the job is remote, you can cut down on gas/traveling expenses, you can roll right out of bed 5 minutes before you clock in. Management and the team leads I've worked with have all been kind, easygoing, and patient when training you on what you're to be doing. This is the same for coworkers. If there were any "bad apples" I was never aware of them. And if you don't know something, everyone is happy to weigh in on what they know. Solid benefit options. They also offer a Dailypay option if you have bills that occur during the odd times of the month.
Svantaggi
Even though you're supposed to be sent equipment you can use, a lot of workers use their own equipment that requires a certain amount of RAM. This could be a barrier to entry for this job, but it wasn't for me since I built my own PC anyway. It helps if you're tech-savvy. Even though this is my favorite job I've ever had, my review isn't 4 stars because of how often outbound campaigns and other switch-ups happen. One minute you're filling out mail orders the next you're doing outbound calls for things that I personally don't think we should bug people about. More than half the time it goes to voicemail the other half if they do answer, they don't trust you. Another is dealing with a healthcare provider who doesn't train their agents properly, so you'll end up getting calls from frustrated people because their healthcare provider agent falsely ( either through knowingly passing the blame or through lack of knowledge on their end) told them one thing, but you've been trained and well informed on the parameters and responsibilities that you can do. It turns into a "who's responsible for this?" game that frankly I don't like playing and it only frustrates the callers even more since it makes it looks like nobody knows what they're talking about. I don't like it when I get callers that tell me they've been transferred 3 or 4 times only to tell me their problem that should've been resolved by their healthcare provider. The CRM system is known to be a slow and sometimes buggy mess but I'm happy to say they're making an effort to improve things. Lastly, this job is full-time, mon-fri, occasionally they offer VTO during the slow times of the month but if I could take a part-time position, I'd go for that. This is a con for me personally since I like having my time off, I don't need money THAT badly.