Avoid... unless your face fits - Recensione dipendente - Dipendente anonimo presso Consumer Intelligence

Thank you for your review. It%E2%80%99s really useful to hear from current and former employees about their experience of working at Consumer Intelligence. Your feedback helps us identify where we are doing well and where we could be doing better.We%E2%80%99re glad to hear that our location, social activities and free beverages were something you appreciated whilst you were with us. We know that these elements are popular across the board.It%E2%80%99s saddening to hear that you feel you can only do well if your %E2%80%98face fits%E2%80%99 or if you%E2%80%99re %E2%80%98in%E2%80%99. This is certainly not the culture that we are looking to build at Consumer Intelligence. We do, however, run a referral scheme which allows current employees to put forward suggestions for new recruits, with the chance of securing a referral bonus if that candidate is successfully recruited %E2%80%93 a practice that is common in many businesses. This may be why you have seen friends and family of current employees join this business during your time with us.In terms of your uncertainty regarding our management team, we do recognise improvements can be made to the way people are managed across the business, and we are already taking steps to increase consistency in management style and ensure workloads are appropriately supported.Your point about progression paths is absolutely valid, and this has been a challenge for us over previous years, as it is for most small to medium sized businesses. However, we have already started building opportunities for progression into our Client Services team and Research & Insight team, and we are currently working with a specialist consultancy to review our operating model and also identify how we can build further progression paths into the business.I am sorry that our spending has seemed unfair. At any point in time, we do our best to invest in areas of the business as needed, in line with our strategic direction. We do of course strive to make this as fair as possible, ensuring that what we spend delivers a return on investment, and subsequently success for the business and our people.In mid-2018 we recruited a PR & Communications Manager, who has been helping us to evolve the way we communicate as a business to ensure we are communicating what matters. Since then, we have developed various core communication channels and tested new ways of sharing information. We recognise there is more work to be done to ensure that we are fully aligned as a business on key issues, therefore supporting clear and consistent communication. We have taken steps in just the last month to overcome this challenge.This year we have brought in a new system to track progress against company, team and individual objectives. One of the great things about the new system is a function that enable colleagues to give each other %E2%80%98High Fives%E2%80%99, allowing everyone to highlight, celebrate and recognise the good work that is happening across the business. At the end of each month at the all-company Town Hall we give shout outs to those who have received the most High Fives and two of those people (drawn out of a hat) are rewarded with gift vouchers. We believe this has really changed the way we recognise our people and has enabled us to celebrate everyone equally %E2%80%93 not just those that shout the loudest.We welcome further feedback on your experience of working with us. If you would like to get in touch, please email me at: Alice.Norton@consumerintelligence.com