Flexible breaks, but environment needs improvement - Recensione dipendente - Support Engineer presso Content Guru

Our #1 ranked CSAT and 99.999% platform SLA gets a lot of attention. While we are newer to the US market, our experience globally is very apparent to people who are discovering us.

Lack of market awareness is challenging at times, but that's the same for any newer brand trying to break into a new region. We are making progress every day and the CCaaS space is starting to notice.

Good pay (slightly above market)

- Culture is toxic and overly critical. Management tends to micromanage and fixate on minor issues, while providing little training and expecting you to figure things out on your own. There’s very little support, and the constant scrutiny makes it hard to do your job confidently. - Collaboration is honestly a joke. Coworkers are often reluctant to take ownership of their responsibilities and tend to casually give attitude when you ask them to follow through. Basic teamwork sometimes feels like a challenge. - Feedback is mostly focused on mistakes, with little recognition when you actually do well, which makes it hard to feel valued. Overall, expectations feel inconsistent, and it often seems like no matter what you do, it’s never enough. It’s the kind of environment where morale stays low and people are more focused on avoiding blame than actually doing good work.