Un'azienda con grandi potenzialità, ma con problemi culturali al vertice - Recensione dipendente - Enterprise Account Executive presso Contentsquare

2,0
2 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Persone incredibilmente talentuose, attente e collaborative in ambito Customer Success, Soluzioni, Prodotto e Vendite. Il team nel suo complesso è intelligente, collaborativo e profondamente impegnato nei confronti dei clienti. Opportunità di visibilità interfunzionale e di account strategici, soprattutto nell'ambito del movimento di sovrapposizione Heap/PA.

Svantaggi

Problemi con le retribuzioni. L'unica azienda con cui abbia mai lavorato in cui è accettabile non pagare ai venditori quanto dovuto, puntualmente o nella giusta quantità. Una sfida ben nota. Una cultura di vendita reattiva e ad alta pressione, con scarsa sicurezza psicologica e scarsa propensione al feedback. Integrazioni post-acquisizione gestite male (clicktale + heap): aspettative disallineate, strutture organizzative mutevoli e mancanza di chiarezza sui ruoli. La dirigenza senior, in particolare a livello dirigenziale nel Regno Unito, ha mostrato segni di mentalità fissa, pensiero di gruppo e ritorsioni, soprattutto quando l'integrità individuale si scontrava con le norme culturali. Club per soli uomini. Mancanza di struttura/processo per un'espansione in fase avanzata. L'unica azienda in cui abbia mai lavorato che ha perso lavoro perché ci è voluto troppo tempo per concludere un contratto. Trasparenza limitata e comunicazione incoerente durante le transizioni importanti.

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Risposta di Contentsquare
10mo
Thank you for taking the time to share such detailed feedback. It’s clear you worked closely with some incredible people, and we’re grateful that you called out the talent, collaboration, and client dedication across Customer Success, Solutions, Product, and Sales. Partnership is at the core of what we aspire to build and protect. That said, the issues you’ve raised, particularly around payroll, clarity during transitions, and leadership culture, are serious. We’re sorry to hear you experienced them. These are not just operational issues; they point to deeper problems with trust and communication. Your reflection that “culture is how people feel when things get hard” is spot on. Psychological safety, humility, and growth mindset from the top down are essential to a healthy, resilient company. The pain points you described, especially post-acquisition, are things we need to learn from, not dismiss. Thank you again for being direct. Feedback like this is necessary and we’re taking it seriously. We invite you to reach out to your former PBP to share any additional comments.

Esplora altre recensioni su Contentsquare

5,0
23 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexible hyrbid setting and good mentorship

Svantaggi

below avg pay and management shifts alot

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Risposta di Contentsquare
2mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2,0
31 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Svantaggi

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
avatar
Risposta di Contentsquare
1mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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