Verizon Tech Agent - Recensione dipendente - Call Center Technical Support presso Continuum Global Solutions

Training seemed to not take into account that this was the first time in a call center for a number of people. They used different words, examples, phrases that were extremely foreign to me and expected you to know the meaning. I never felt confident enough on the phones. Getting answers to questions while on the phone with a customer, it could be difficult to get an answer from a supervisor in the main mode of communication which was a chat room. Lots of frustration with this situation constantly.