Pretty Terrible - Recensione dipendente - Customer Service Representative presso Continuum Global Solutions

Misleading hiring. Poor communication. Guilt tripping. Disorganized systems. Poor training. When you apply, the company tells you that your supposed to be helping people with their issues, which I was good at, but then they give you a quota, they call it goals but if you don't hit them your as good as fired. They disguise it with a 1-4 dollar a week raise but its really just a minimum. Their trainers push them onto you. That's not a huge issue, except for the 20 something dollar per hour sales quota. They want sales people, not people to help. They want you to help people who are yelling at you or already frustrated because they're literally calling for something usually that they're frustrated about. People ask you to escalate things behind the scenes and there is no where for them to go. Getting thrown into the calls wouldn't be such an issue if their system worked. On paper it makes sense but it's terrible. Then they are passive aggressive and act like your dumb when you can't find stuff. It was honestly aweful. I cant fix an issue and sell $20 worth of stuff to someone in less than 10 minutes, most people can't. When I started there was 30 people in my training class, when I left there were 5, there's a low retention rate for a reason people. Also the health insurance isnt in most states, keep that in mind if your remote.