Disappointing Experience Despite Strong Performance - Recensione dipendente - Customer Service Representative presso Continuum Global Solutions

Lack of appreciation or meaningful recognition, even for top performers Management is disorganized and unresponsive to agent needs during live calls Promised support systems are often unavailable or ineffective Sudden policy changes with little to no explanation or guidance Recent mass terminations and demotions based on past performance before new policies were in place Low morale and unclear communication from leadership