good but it has some disadvantages - Recensione dipendente - Customer Service Representative presso Convergys

Good in training people and provides opportunity for growth.

No retirement benefit even after completing 5 years of service

The business casual dress code now includes jeans, so its pretty much wear whatever you want there. hair,piercings are totally cool. pay is OKAY but not good for all the crap you put up. points system is pretty good to work with except in transition when they only give you 2.5 points to last a whole 5 weeks.

They do not care about the individual person or their needs. Need time off? Someone in your family die? Got a doctors appointment? You better hope you somehow magically planned any emergencies at least 5 weeks in advance otherwise you have to take the points and risk getting fired. All of the TLS/SUPERVISORS/TSS take their jobs way too seriously and think they are above all the call agents. asking for help is impossible. the training is 5 weeks long 3 in the class spent listening to someone talk about meaningless things. 2 weeks is spent thrown onto the phones trying to learn a very complicated multi step system on each call. day one of floor transistion you have to take about 20-50 calls and try to get each call under 10 min long,while running and trying to use 9 different windows AND if you need help your only option is a java chat where you have to wait for a response from a "coach" for over 10 minutes. this place is a joke. if you like highschool drama and people walking around with complexes and egos go work here. the moneys okay,but not for all the mental people you have to deal with and lack of teamwork.