Vantaggi
Cox offers the ability to participate in financial, marketing, and technical aspects of the business regardless of your current position. Feedback is appreciated, although not always followed. 90% of my co-workers care about the job they perform and quality of their work, which I attribute to the culture fostered by management. Bi-annually the company conducts an employee opinion survey to understand where time, money, and efforts should be applied to improvement HR, company focus, management, and products.
Svantaggi
Cox operates it's services in silos. There is very little interaction between the main product lines such as voice, video, data, and wireless. Opportunities for full interaction between the groups should be fostered and in some cases required by management to reduce product time to market, provide a consistent company service package, and maximize investment.