Not what they say it is - Recensione dipendente - Technical Support Representative presso Cox Communications

2,0
16 giu 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, the pay is comparable with other companies, free services, awesome call center and environment. I liked everyone at the call center. I just wish they had a position that doesn't involve trying to sell.

Svantaggi

Sales, sales, sales. I had no idea sales was so important. I'm pretty socially awkward and I hate asking for sales. If you are not into sales do not apply. This is not really tech support, it's customer service/sales with a side of tech. After training they tell you to call cag to get help, except that the wait time for cag can be upwards of 20 minutes. The training sucks.

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5,0
28 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really great culture & benefits. Part of a great team.

Svantaggi

Going to be merged with Charter. Major changes heading our way.

4,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Svantaggi

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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