Schizophrenic company: view from the shop floor - Recensione dipendente - Customer Consultant presso Currys

Head office want to make the customer experience like an apple store, with the focus on helping people, yet they still impose sales and insurance targets to stores and employees. What this means is that employees are pressured to make a minimum number of sales, tranlating to staff not wanting to help customers unless they get a big sale out of them. Sales is full of lies and being pushy. I hate it. Plus they are trying to roll out a new system where staff use tablets to help customers. Guess what, it doesnt work because they didnt do their user research properly. So nobody actually wants to use it, but are forced to or threatened with the sack. Same goes for targets, always get threats. Also, there is zero useful training. Just got to try n work it out for urself. If ur lucky, some existin staff will help u out.