Vantaggi
- flexible hours - competitive salary - decent benefits and discounts - fast moving and exciting marketplace - good for tech lovers as you are surrounded by the latest and best gadgets - great job for students - job security - in the good stores like mine there is a tangible excitement and a great warm atmosphere and a drive to hit targets. The issue is that these types of stores are an exception to the rule - some of the poor stores actually harm the brand
Svantaggi
- long hours - constantly changing of goalposts in regards to targets - archaic computer system which is horrendous to use and contributes to numerous issues - huge gap between good stores and bad stores, good rgms ( regional general manager ) and poor rgms with questionable practices - cost cutting has led the mix between part time and full time to be too extreme. We don't recruit full time front line customer consultants leading to losing out on potential talent and teams full of part timers who have no experience - too many issues arise with little or no clear process in resolving. Staff are left exposed to try and deal with these issues which arise through no fault of their own - internal customer satisfaction survey wcss is flawed and the appeals process for wrong scores is long winded leading staff to give up and accept the poor score. - recruitment process is long winded and it takes ages to get someone onboard - targeting has no basis in reality and at times is impossible to achieve leading to apathy in stores - too much pressure at times that it is suffocating
