Decent money but mind-numbingly boring, stifling atmosphere - Recensione dipendente - Dipendente anonimo presso Custom Ink

1,0
19 ago 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You are essentially paid by the order, so you can make a fairly good salary if you work hard. Also, there is usually some form of free food available in the cafeteria. There are a LOT of employees, many of whom are extremely talented and bright. The friends I made here are absolutely wonderful people.

Svantaggi

The social atmosphere resembles that of senior year in high school. Every promotion opportunity is essentially a popularity contest and actual competence is given minimal consideration when promoting. Many people in management have absolutely no history or experience in management. To make matters worse, there is very little room for upward mobility. You might go up one or two positions, but that's it. It definitely isn't a place for long term growth. Face to face interaction is generally discouraged. Employees are instead encouraged to contact one another via instant message only, or to give good or bad feedback through their intranet system. Thus, actual human contact is kept to a bare minimum. I imagine this might be a pro for you if you are a true introvert? Every order you touch is graded, and if mistakes are made money is deducted from your paycheck. Productivity is also calculated (you must complete a set amount of orders per day). Failure to do so may eventually result in termination. Company bills itself as "innovative," but most process improvement suggestions from bright, experienced employees are discarded. The pay structure is unnecessarily complicated, with different tiers for each level of productivity and mistakes and how much each correlates to in terms of dollars. It makes for very unpredictable pay checks. The physical atmosphere is okay (cubicles), although the desks and chairs are notoriously uncomfortable (most people start seeing a chiropractor within six months of starting due to the poor ergonomics). Frequent seat changes, sometimes to high traffic areas where it is difficult to concentrate, or you may move to extremely cramped quarters. In 4 years, I changed seats almost a dozen times. Overall, to me it was eventually not worth the stress and lack of long-term development opportunities.

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5,0
24 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly staff and flexible hours made for pleasant work environment

Svantaggi

The commute was too great

1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and diversity initiative at the time.

Svantaggi

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

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Risposta di Custom Ink
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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