Great coworkers, clear goals. Middle management is a problem. - Recensione dipendente - Sales and Service Representative presso Custom Ink

4,0
6 feb 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- a lot of amazing, intelligent, and funny coworkers - great health insurance - goals and standards are generally clear cut - I think that upper management genuinely cares about the employees and the company culture

Svantaggi

- pay is low for the workload and high standards that you are held to - 401k match maxes out at 1.5%. That's pretty weak... - middle management (AMs and Leads) is generally very inexperienced and unable to deal with team concerns. These roles are very obviously decided by a popularity contest and not ability. - when the team provides feedback to management on things that are flat out NOT WORKING and need to change, the response is always an empty platitude about growth and innovation. I wish I could get away with that in my O3s. - I agree with others here that the raffles and pizza parties as rewards are infantilizing and not incentivizing. I appreciate trying to keep things fun, but instead why don't you raise our pay and stop micromanaging us by the second? That would be fun.

Esplora altre recensioni su Custom Ink

5,0
24 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly staff and flexible hours made for pleasant work environment

Svantaggi

The commute was too great

1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and diversity initiative at the time.

Svantaggi

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Risposta di Custom Ink
1d
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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