Headed in the wrong direction - Recensione dipendente - Sales Representative presso Custom Ink

2,0
2 gen 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You will meet some really great people A more relaxed work place Little fear of retaliation for honest feedback

Svantaggi

-While the company won't retaliate for honest feedback, they also will NOT make changes based on the overwhelming feedback received. They will definitely pretend like they are listening, but no meaningful changes will be made. -Company prides itself on being named on the "Greatest Places to Work" lists. But they do not support their employees like they used to. -The sales department is very cut-throat now, which is a huge culture change from a few years ago. -The company is more focused on their bottom line than they are customer experience or employee satisfaction. They have brought in low-cost contractors to work in sales, who are poorly trained and wreak havoc for the actual Custom Ink sales reps. Additionally, they entirely outsourced their email team overseas. The old email team was made up of employees who had been at Custom Ink for years. So the customer experience has taken a nosedive.

avatar
Risposta di Custom Ink
3y
Thank you for sharing your perspective. It helps us a lot when people let us know what they have experienced. We will share your feedback with our team and work to make changes based on your suggestions. All companies experience growing pains as they evolve but we strive to keep our Inker experience positive. We survey every quarter to better understand (and improve) the overall job satisfaction of the Custom Ink team. Ratings and comments received are very important to maintaining and improving the work experience, the team, and Custom Ink itself. Our Sales team has an engagement score of 91%. Some recent team improvements include establishing a recognition team, creating newsletters, additional call coaching, and compensation increases. To share additional context regarding our email team, our intent was (and is) to get back to our customers faster. Customer engagement remains high with the overseas team. As we transitioned to this model, a large percentage of our email team members opted to take positions within a different area of Sales at Custom Ink. If you have more details you would like to share, please reach out directly to us: employerbrand@customink.com.

Esplora altre recensioni su Custom Ink

5,0
24 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly staff and flexible hours made for pleasant work environment

Svantaggi

The commute was too great

1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and diversity initiative at the time.

Svantaggi

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
avatar
Risposta di Custom Ink
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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