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      Custom Ink

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      It was great until it wasn’t. - Recensione dipendente - Expert Production Artist presso Custom Ink

      1,0
      14 apr 2024
      Expert production artist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      All the worker bees are nice. Benefits were very good.

      Svantaggi

      They lost their way. They lie too. They kicked off 2023 with closing 2 facilities. Then they fired 90% of their American artists and hired people in India to replace them for dirt cheap. They ended 2024 firing hundreds of other people including some poor suckers who had been there 20+ years. Some who were on maternity leave when they found out. The severance they advertised for the media isn’t true (or it’s wildly inconsistent). No one in customer care got anywhere near what they claim. Buyer beware- don’t drink the kool aid, they do not care about you.

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      5,0
      24 mag 2026
      Assistant project manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Friendly staff and flexible hours made for pleasant work environment

      Svantaggi

      The commute was too great

      1,0
      26 mag 2026
      Store representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good benefits and diversity initiative at the time.

      Svantaggi

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
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      Risposta di Custom Ink
      1w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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