Some improvements needed but overall a good place to work - Recensione dipendente - Senior Customer Success Advisor presso Cvent

4,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work-life balance, decent benefits package, flexibility and control over one’s own schedule within reason. Majority of colleagues are fantastic to work with. Generally seems like they actually care about employees. Employee recognition is improving. For the role specifically, builds a lot of great soft skills that are transferable if there’s desire to move into other roles/depts.

Svantaggi

Some aspects of benefits fall a bit short of what other large tech companies offer, but not terribly so. Putting a lot of emphasis on AI, which wouldn’t be a con if not for the uncertain landscape of job security and given some recent actions from other tech companies to fund their AI initiatives in favor of employee benefits. Promotions difficult to achieve at times even with proper performance. For this role, working with customers always has its difficulties and can sometimes feel like you’re the punching bag for things out of your control.

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5,0
11 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great culture with lots of ways to learn.

Svantaggi

I had no cons for this internship.

1,0
1 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Developed the ability to thrive in a fast-paced environment, supported by in-depth product training that translates well across roles and industries. Gained valuable experience managing a diverse range of clients, strengthening communication, problem-solving, and organizational skills.

Svantaggi

The culture is highly cliquish, which makes it difficult to feel included or supported unless you happen to fit into the “right” groups. There is a noticeable lack of respect from upper management toward employees in lower-level roles, which creates a top-down dynamic that feels dismissive rather than collaborative. The work environment can be toxic at times, with frequent tension between teams and individuals. Cross-functional collaboration is especially challenging—there is often a lack of alignment and, in some cases, clear disrespect between departments, making it unnecessarily difficult to get things done efficiently. Workloads are consistently heavy and often not aligned with compensation, leading to burnout without feeling adequately valued or rewarded. Expectations are high, particularly in sales-related functions, where there is significant pressure to perform, sometimes at the expense of employee well-being or realistic client outcomes. Feedback and management styles are inconsistent, which makes it difficult to understand expectations or grow within the role. Employees may receive mixed signals or lack clear direction, depending on the manager or situation. There also appears to be a disconnect when it comes to client satisfaction. Internal priorities and metrics can overshadow what is actually best for the client, which can be frustrating for those who genuinely care about delivering a positive customer experience. Additionally, the interpersonal environment can feel immature at times, with behavior that resembles a high school dynamic (gossip, cattiness, etc.), which further contributes to an uncomfortable and unprofessional atmosphere.

4
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