The director within customer service: Is a classic micromanager who is demanding, overreaching, and blinded by small details, rather than focus on big picture. Your workload will quadruple needlessly if you find yourself working under this person.
Not enough staff for peak periods, causing stress and absenteeism.
Contradicting and outdated KB articles causing confusion
Onboarding: Not enough hands on, or real life scenarios problem solving. Also quick, and rushed for many.
They are quick to let good people go, instead of working with them to understand where they can improve.
Repetitive daily tasks. Monotonous, with very little variety in one's day to day.
The staff party at the end of the year could be so much more than what it is. It is a bit subpar and repetitive
Management seems shortsighted. They have good intentions, however, they fall short on delivering on projects due to needless alternative work being asked of them, and poor planning/follow through