Great employer with a catch - Recensione dipendente - Senior Support Specialist presso DHL

2,0
23 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing workplace with defined processes Not a whole lot of stress (compared to previous employers) Friendly and casual work atmosphere Lots of opportunity to grow if one is willing + free learning courses Fair and reasonable goals and yearly reviews (which affect your bonus)

Svantaggi

Office space is in Chodov (specific "cons" for people travelling for work to prague from North/West of Prague) - The Park is however a nice place to work at Latest company decision to return from full home office model (or 1-2 days in the office, not enforced but recommended) Multiple people from the teams including myself were hired under the promise of a full home office possibility - this changed out of the blue from day to day by a company decision, even though the company reduced the buildings (from 3 to 2). We have moved out of Prague to save costs on the crazy inflation price changes (20%+ on rents). We have also signed a specific document to "agree to let go" of state defined supplementary payments for home office (to cover heating/internet/etc home office costs) - which adds a bitter taste to this decision to return to the offices. There were zero complaints on our remote work with even increased productivity within our team, based on metrics (as we also were willing to work out of ours since your work place is basically within reach all the time). Closing words - one of the arguments for the change was that "the front employees like drivers have zero home office and also worked during covid at the office" - which blew my mind as a remote worker. *the pros outweight this decision for myself, but I feel very disappointed as this was not agreed during the hiring process

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Risposta di DHL
2y
Dear colleague, Thank you for sharing your emotional feedback as a current Senior Support Analyst in our Prague office. We appreciate your perspective and understand your disappointment regarding the recent change in the home office policy. We're glad to hear that you found our workplace amazing, with defined processes and a friendly work atmosphere. We strive to create an environment where our employees can thrive and grow. We understand that the sudden change in the home office policy, despite previous promises, has hurt you and your colleagues. We apologize for any inconvenience and disappointment caused. We value your feedback and will consider it as we assess our policies and make decisions that affect our employees. Your advice to management regarding employee surveys is valuable. We will ensure that employee feedback is given proper attention and consideration, as it contributes to the overall happiness and satisfaction of our teams. Thank you for your dedication and for sharing your thoughts. We value your contributions and will work towards addressing your concerns and improving the overall employee experience. Your DHL Team

Esplora altre recensioni su DHL

5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good job friendly people easy money

Svantaggi

weirdo old men bothering you but that’s about it

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Risposta di DHL
4d
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
2,0
21 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Salary, peers and 4 ten hour shifts

Svantaggi

Human Resources and Upper Management

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Risposta di DHL
1mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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