Vantaggi
Great work culture amongst employees. Good benefits. For the most part, good local managers and leaders. Depending on location, you can luck out with a good schedule, mind this is a 24 hour operation.
Svantaggi
It will drain you. Overloaded with tasks everyday and also dealing with 3rd party handling company problems, customers problems that are created by the 3rd party handlers and nonsense emails. It's incredibly demanding. Growth is limited if you're not willing to relocate. Also, certain times, favoritism takes place. Upper management is all over the shop. A lot of huff and puff but no action. Only chasing after their own goals so they can get their bonus; whoever struggles or needs assistance is on their own. Once they hit their targets, upper management will rotate around the country and your situation will reset once more. The HR department, at least in my area, is absolutely atrocious.