Vantaggi
Directv had a pretty good team environment and work culture...You didn't feel like you were working against each other...it was a team effort amd they did train you well. I gained alot of skill from this position. So I do see alot of value from working with them.
Svantaggi
Didn't like the att point system as far as missed time..worked there 3 and 1/2 years and was never able to secure dayshift due to a weird situation with the grayson call center.. Never had an opportunity to advance either....I know this was not a typical situation...you basically had to put up with angry people and swayed them not to leave...and 80% of what you do is fixing billing and account issues and resolving customer complaints..which is typical bit can be emotionally draining...some of the managers get a big head about them which can be annoying at times. I also won't forget the time a tech supervisor was literally yelling at me because I worked remote and he was frustrated in helping me...honestly that was the straw that broke the camels back..I wish I would have reported that..