Vantaggi
Dish has taken many steps to change the way they treat and look at its employees. Some of the changes are: • Expectations about how our leaders are to manage • The amount and content of our training programs throughout the company • How we manage our scheduling, including overtime and holidays • The tools and equipment you need to do your job productively and with greater ease Also, they are implementing a new indexing system to measure call center employees. With this system there will not be any goals that agents need to hit. Instead, they will be ranked with everyone in the company taking the same call types and will need to be at or above the average. This new system will help by not hurting agents when events outside of their control effect thier calls. For instance, customer satisfaction will be lower and call times may be higher during severe weather. The culture at the call centers is very different than it is at the corporate office. The call centers have a much more dynamic, fun, and engaging atmosphere.
Svantaggi
The pay is lower compared to others in the same positions in similar companies. The benefits health benefits are not all that great. The company seems to take cost cutting a little too far. They make everyone share hotel rooms when they travel, which seems like it could create some HR issues. They also will not provide any high speed internet to the sites. Even on their own demo boards (demo boards are areas in the center where all of the I-Pod and related devices are setup for agents to get familar with) do not have fast enough internet access to work.
