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      Defence Health

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      Bias and favouritism! - Recensione dipendente - Customer Care Advocate presso Defence Health

      3,0
      18 set 2025
      Customer care advocate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work is enjoyable Metrics are easy to meet and don’t cause any stress Free health insurance !!

      Svantaggi

      Too much change within leadership. There’s a new team leader almost every week! Very clear bias. People get cherry picked for opportunities, not based on merit or results - only based on how fake they are and how much they can con the leaders into liking them. No recognition for consistent high performers. The same people are recognised over and over again. You can outperform these people and will still be ignored. Very judgemental staff members. Makes it hard to show up and work in the office when you have to dodge judgemental glares from other workers for no reason.

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      4,0
      29 mag 2023
      Program manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great people driving towards that care of DOD beneficiaries.

      Svantaggi

      With change of leadership can come a great change in direction.

      2,0
      6 ago 2025
      Member care
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      My Team members were lovely, the customers were lovely. I enjoyed the work itself.

      Svantaggi

      Terrible pay. Thewy advertised the position as 3 days WFH and then after commencement they announced this would change to 2 days WFH. The oofice is not easy to get to. ANother dozen people started 6 weeks later who were also advertised the same thing. They got told on thier first day. Call Centre Management is toxic with rules that are more about control and mocromanagement than theuu are about productivity or quality. Commnication is not open or honest. There are no clear career paths and no opportunities for professional development for those who might be interested. The call centre management is distant and the team leaders below are expected to pass on his rulings and police them. WHich they do with scant regard for the ldignity of thier staff.

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