Review - Recensione dipendente - Dipendente anonimo presso Defence Health

Great people driving towards that care of DOD beneficiaries.

With change of leadership can come a great change in direction.

My Team members were lovely, the customers were lovely. I enjoyed the work itself.

Terrible pay. Thewy advertised the position as 3 days WFH and then after commencement they announced this would change to 2 days WFH. The oofice is not easy to get to. ANother dozen people started 6 weeks later who were also advertised the same thing. They got told on thier first day. Call Centre Management is toxic with rules that are more about control and mocromanagement than theuu are about productivity or quality. Commnication is not open or honest. There are no clear career paths and no opportunities for professional development for those who might be interested. The call centre management is distant and the team leaders below are expected to pass on his rulings and police them. WHich they do with scant regard for the ldignity of thier staff.