Look elsewhere for morale - Recensione dipendente - Dipendente anonimo presso Destination Hotels

Everything else. I had worked at a hotel for five years before the Destination Hotels management company took over. The resort was going under-- and for good reason-- the company had suffered years of mismanagement. And yet, when Destination came along, they made matters much worse. In the beginning, the outlook was good: they were reinstating 401K and health benefits; they were bringing in professional consultants to revamp the infrastructure, etc. Where they failed was the actual implementation of The Plan. I have never dealt with so many unhappy guests in my life. I worked in one of the food and beverage outlets. It was an everyday occurrence that the front desk would botch something and offer a free meal or drinks. The food and beverage outlets were flooded with comp guests; it was basically our job at the outlets to appease their anger. I spent much of my time trying to calm people down. Behind the scenes, employee morale was pretty low. On the positive side, the mutual disgust with the way Destination does business bonded hotel employees across departments. I don't need to go into specifics; reviews of their properties take a dive once Destination gets involved. I encourage you to read the reviews before considering working for this company.